Cancel or Reschedule
- We understand that from time to time unforeseeable circumstances do arise and you may need to cancel or reschedule an appointment. We kindly ask that you please give us a MINIMUM of 24 BUSINESS hours notice if you need to reschedule or cancel an appointment. Our salon is closed Sundays and public holidays. If you do not give us notice or if you do not turn up to your appointment, the full service charge may apply.
- We see many customers every day and we respect our customers’ time is valuable, so is ours. If you do not turn up or are running late, this affects everyone, our staff & our customers. We cannot allocate extra time to your appointment if you do not arrive on time. This also means that your lashes will not get the full attention they deserve and you may not have the lashes you had hoped for. If you regularly give us less than 24 hours notice or don’t show up at all without calling, please expect that we will require pre-payment before we will book you in again.
If you would like to cancel or reschedule your booking, please fill out the form below.（Japanese available）